1. Introduction
Virtus Transport Ltd ("we", "us", "our") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our last-mile delivery management platform, website, mobile applications, and related services (collectively, the "Service").
By accessing or using our Service, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with the practices described herein, please do not use our Service.
2. Information We Collect
We collect the following categories of information to provide and improve our Service:
Personal Information
- Full name and contact details (email address, phone number)
- Company name, job title, and business address
- Account credentials and profile information
- Billing and payment information
Usage Data
- Pages visited, features used, and actions taken within the platform
- Session duration, frequency of use, and interaction patterns
- Search queries and filter preferences
Device Information
- Device type, operating system, and browser type
- IP address and unique device identifiers
- Screen resolution and language preferences
Location Data
- Real-time GPS location data collected through our driver mobile application
- Route history and delivery location coordinates
- Location data is collected only while drivers are actively using the app during working hours
3. How We Use Your Information
We use the information we collect for the following purposes:
- Provide and maintain our Service โ including route optimization, live tracking, proof of delivery, and dispatch management
- Improve and develop our platform โ analysing usage patterns to enhance features, fix issues, and build new functionality
- Send notifications and communications โ delivery status updates, system alerts, account-related messages, and (with your consent) marketing communications
- Analytics and reporting โ generating aggregated performance insights, delivery metrics, and operational reports for your organisation
- Ensure security and prevent fraud โ monitoring for suspicious activity and protecting the integrity of our Service
- Comply with legal obligations โ meeting regulatory requirements and responding to lawful requests
4. Data Sharing
We do not sell your personal data. We will never sell, rent, or trade your personal information to third parties for their marketing purposes.
We may share your information in the following limited circumstances:
- Service providers โ trusted third-party vendors who assist us in operating our platform (e.g., cloud hosting, payment processing, email delivery, customer support tools). These providers are contractually obligated to protect your data and may only use it to perform services on our behalf.
- Legal requirements โ when required by law, regulation, legal process, or governmental request, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
- Business transfers โ in connection with a merger, acquisition, reorganisation, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal data.
5. Data Security
We take the security of your data seriously and implement industry-leading measures to protect it:
- Encryption โ all data is encrypted at rest using AES-256 encryption and in transit using TLS 1.2 or higher
- SOC 2 Type II compliant โ our infrastructure and processes are independently audited and certified to meet SOC 2 Type II standards for security, availability, and confidentiality
- Regular security audits โ we conduct regular penetration testing, vulnerability assessments, and internal security reviews to identify and address potential risks
- Access controls โ strict role-based access controls ensure that only authorised personnel can access sensitive data
While we strive to protect your personal information, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security but are committed to promptly addressing any breach in accordance with applicable laws.
6. Data Retention
We retain your personal data for as long as your account remains active or as needed to provide you with our Service. When you close your account, we will delete or anonymise your personal data within 90 days of account closure, unless we are required to retain it for legal, regulatory, or legitimate business purposes (such as resolving disputes or enforcing our agreements).
Aggregated and anonymised data that can no longer be associated with an individual may be retained indefinitely for analytical and statistical purposes.
7. Your Rights
Depending on your location, you may have the following rights regarding your personal data. We comply with both the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA):
- Right to access โ request a copy of the personal data we hold about you
- Right to correction โ request that we correct any inaccurate or incomplete personal data
- Right to deletion โ request that we delete your personal data, subject to certain legal exceptions
- Right to data portability โ request an export of your data in a structured, commonly used, and machine-readable format
- Right to restrict processing โ request that we limit the processing of your personal data under certain circumstances
- Right to object โ object to the processing of your personal data for direct marketing or other purposes
- Right to withdraw consent โ where processing is based on consent, you may withdraw it at any time
To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days.
8. Cookies
We use cookies and similar tracking technologies to enhance your experience on our platform. The types of cookies we use include:
- Essential cookies โ required for the basic functionality of our Service, such as authentication, security, and session management. These cookies cannot be disabled.
- Analytics cookies โ help us understand how visitors interact with our platform by collecting and reporting information anonymously.
- Marketing cookies โ used to deliver relevant advertisements and track the effectiveness of our marketing campaigns.
9. International Transfers
Your personal data may be processed and stored in the European Union (EU) and the United States (US). When we transfer data outside of the EU/EEA, we ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.
10. Children's Privacy
Our Service is not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make material changes, we will notify you via email and update the "Last updated" date at the top of this page.
12. Contact Us
If you have any questions regarding this Privacy Policy: